General and Special Conditions of Sale of the Planet-Tours Agency
The present General Terms and Conditions of Sale come into force as soon as they are
publication on the website. The sports travel services offered by
the www.planet-tours.fr website and, more generally, the Planet Tours agency are
composed and/or sold by Planet Tours SARL (under the Planet Tours Marathons
Marathons) with capital of €7,500, registered in Nanterre under RCS number: B 502
655 731 with Siret : 50265573100011. Its registered office is located at 30 rue
Danton, 92130 Issy les Moulineaux and is registered with Atout France
IM number 092210004.
Planet Tours' professional civil liability is insured by
HISCOX contrat n° HA RCP0330220. The financial guarantee is provided by the
provided by APST, headquartered at 15 avenue Carnot 75017 Paris.
Article 1
The purchase of trips and holidays offered by Planet-Tours on this Site or in its brochures in its brochures implies the customer's prior acceptance of these special and unreserved acceptance of all their provisions, on behalf of the customer their entirety, on behalf of the customer and all participants registered for the same marathon tour.
Article 2
The prior information required by article L211-8 and R211-4 of the French Tourism Code consists of the present Terms and Conditions, all information contained on the site and in the brochures, programs, letters, e-mails and written documents documents distributed by Planet-Tours. In accordance with articles L211-9 and R211-5 of the French Tourism Code, Planet-Tours expressly reserves the right to modify any element of its preliminary offer within the framework of the management of the available capacities (price, lodging, dates, destinations, airline or other seats, etc.).
Article 3
Errors may occur in some trip or holiday descriptions, or in some information certain information contained on the site, in downloadable PDF programs and prices. Erratas are dated and brought to the customer's attention before the conclusion of the contract. In particular, in the event of an obvious error in the published price, such as a derisory price in comparison with the average price for the same same product at the same time, the customer is informed that the contract is deemed to be and that the deposit or the total price paid will be refunded without compensation, regardless of the period during which Planet-Tours becomes aware of the error, unless the customer unless the customer accepts the new actual price communicated by Planet-Tours.
Article 4: Reservation terms and conditions
In accordance with article R211-6 of the French Tourism Code, registration for one of the trips and stays offered on the site can be subscribed to either online by filling in the by filling in the form for the desired trip, or by post, using the booking form signed by the customer. Registration will only be taken into account on receipt of the signed booking form of the signed form or the form and payment of the deposit by cheque made payable to Planet Planet Tours, by bank transfer or by credit card (Visa or Mastercard). or Mastercard). The travel contract is deemed concluded when : A copy of the registration form and the program containing the information the information required by articles L211-10 and R211-6 of the Code du Tourisme Code du Tourisme (as well as any erratas), will be made available to the customer who will keep an electronic or paper copy; The reservation is confirmed by Planet-Tours when the availability of trips or stays or stays according to the chosen dates. The customer has no right of withdrawal once the contract has been concluded, even in the case of even in the case of distance selling (article L.121-21-8.12° of the Code de la Code de la Consommation).
Article 5: Payment terms
The customer must pay the deposit relating to the chosen trip, which will have been during the booking process. The schedule and payment of the balance of the trip price are made according to the schedule schedule shown on the description of the chosen trip. In the absence of payment within the allotted time and without a reminder from Planet-Tours, the contract will be deemed null and void. agency, the contract will be deemed to have been terminated by the customer, who will apply article 9 concerning cancellation fees. When registration is made less than thirty days before departure, the customer pays the full the full price of the trip. In accordance with CNIL recommendation no. 03-034 of June 19, 2003, when paying by credit card, the customer must pay the full price of the trip. payment by credit card, the credit card number entered on the order form is not kept card number entered on the order form does not exceed the time required to complete the the transaction, except with the customer's prior authorization.
Article 6: Minimum number of participants
When the contract is concluded under the suspensive condition of a minimum number of number of participants as mentioned in the program details for each trip. each trip, the minimum number of participants is 15. Planet-Tours will inform the customer of the cancellation of the trip, at least twenty-one days before the departure date. departure date.
Article 7 - Aptitude :
Planet-Tours would like to draw runners' attention to the physical requirements to take part in a marathon, and to the fact that the marathon organizers require marathon organizers to have undergone a medical examination prior to the trip. PlanetTours can in no way be held responsible for whether or not this precaution has been taken. and at the expense of the tour. The minimum age for participation in the marathon is 18.
Article 8 - Risks :
Certain political events (e.g. wars, unrest) or natural events (e.g. earthquakes natural events (such as earthquakes, tsunamis, cyclones, hurricanes, etc.) may occur may occur after the brochure has been published. Planet-Tours reserves the right to legitimately refuse to accept a booking for a destination destination where such an event has occurred, without this refusal being able to be Planet-Tours may not be held liable for such refusal.
Article 9 - Cancellation by the customer :
In the event of cancellation, any ancillary costs or costs not included in the tour package insurance premium, registration fees, visa fees when obtained, are non-refundable. are non-refundable. In addition, if cancellation is due to the customer's fault by the customer, cancellation fees will be deducted as mentioned in the program program. If the customer does not show up for departure or the first service at the time and place at the times and places specified in the travel itinerary, or if the customer finds it impossible to take part in the tour. unable to take part in the trip for lack of the necessary travel documents documents required for the trip (notably passport, visa, vaccination certificate if the trip will not be reimbursed under any circumstances. Cancellation costs may be covered by specific cancellation insurance taken out by the customer. taken out by the customer at the time of registration. Planet Tours will register it on the day of receipt of the cancellation request, which must be must be sent to us in writing so that we can obtain an acknowledgement of receipt. Planet Tours will then declare the claim to the insurer once we have received the cancellation participation in the trip has been sent to us. Only the insurer will be able to determine whether the cause of cancellation is covered by the insurance. Cancellation of participation in the trip must be sent to us by any written means to obtain an acknowledgement of receipt, and the cancellation will be registered on the date of date of receipt.
Article 10 - Modification by the customer :
Any modification of the travel contract at the customer's request will be processed subject to availability, and will entail payment of the price of additional services and/or the cost of modifications to transport services requested by the customer. requested by the customer.
Article 11 - Cancellation by Planet-Tours :
If Planet-Tours were to cancel the travel contract outright, it would have to notify the contract, it must notify the customer in writing, in such a way as to obtain a written and reimburse the sums paid for the trip as well as an indemnity equal to that which the customer would have had to pay compensation equal to that which the customer would have had to pay had the cancellation in accordance with the schedule applicable to the cancelled trip. In all cases, the customer is not entitled to claim any compensation if the cancellation of the trip is imposed by circumstances of force majeure within the meaning of article L211-6 of the French Tourism Code and French case law. Likewise, the customer will not be entitled to any compensation if the cancellation is due to insufficient number of participants within 21 days of the departure date.
Article 12: Modification of the travel contract :
When, prior to departure, Planet-Tours is obliged to modify one of the essential contract due to an external event, it will inform the customer as soon as possible in writing will inform the customer as soon as possible by means of any written document an acknowledgement of receipt. The customer may then either cancel the contract, or accept the proposed modification. If the customer chooses to terminate the contract, he or she may request reimbursement of the sums paid. In both cases (cancellation or acceptance of the modification), the customer must inform Planet-Tours as soon as possible after receipt. Failing by any means capable of producing an acknowledgement of receipt within this time limit, the the customer will be deemed to have opted for the proposed modification. An amendment will then be signed between the parties.
Article 13 - Tour content :
The race or registration for the race booked by the customer does not constitute a tourist service within the meaning of articles L211-1 and L211-2 of the Tourism Code and is not an integral part of any tourist package offered by Planet-Tour on its website and in its brochure. Accredited by the race organizer has granted the right to market the registration fee or race number. Consequently, Planet-Tours cannot be held responsible for any event, disruption for any event, disturbance, accident, interruption or their consequences consequences, occurring before, during or as a result of the race, as well as its cancellation by the organizer or any third party. Registration for the race, formalized by the bib number allocated to the customer, is nominative and may not be withdrawn. and cannot be modified after the numbers have been allocated. numbers. The race number is non-refundable, non-assignable and non-transferable from the moment registration. The customer is hereby informed that the number will be automatically automatically cancelled if he/she cancels his/her trip at the same time, and that the cost of 100% of the price of the race number.
Article 14 - Prices :
It is the customer's responsibility to assess the suitability of the price before concluding the contract. and accepts the principle of a fixed price. An interruption of the trip or stay and/or the renunciation of certain services included in the package or paid for package or paid for in addition to the package will not give rise to any reimbursement refund or credit note, even partial.
Article 15 - Chargeable activities :
Paid activities" are activities offered and organized by service providers not connected with Planet-Tours. These activities are at the customer's discretion, are subject to the conditions of sale of the aforementioned service providers. The information on the existence of these services provided by Planet-Tours is given as a and in no way engages its responsibility in the event of poor or non-execution or non-execution.
Article 16 - Price changes :
The prices provided for in the contract are not revisable except in the following cases, at the rise and fall: Variation in transport costs linked in particular to the cost of fuel: The fuel component of the transport cost is calculated on the value known on the date appearing on the brochure of the chosen trip. The price will not be subject to an upward modification during the thirty days preceding the departure date. The variation in royalties and taxes relating to the services offered, such as landing, boarding and disembarkation taxes in ports and airports, tourist taxes, solidarity tax. The price will not be subject to an upward or downward modification. decrease during the thirty days preceding the date of departure. The fuel component of the cost of transport and tax charges are calculated on the date of calculation of the price of the trip appearing on the site or the brochure and are re-adjustable. In the event of an increase in price of sale, the information will be transmitted to the Customer by any means allowing to acknowledge receipt. Planet-Tours will revise the sale price in the event of an increase of the package amount of at least 3%. In this case, a statement will be given to the customer who will have the option to cancel his contract for modification. substantial, as soon as possible following notification of the increase and by all means enabling receipt to be acknowledged, without fees or penalties, under article R.211-9 of the Tourism Code.
Article 17 - Duration of trip :
The duration of the trip is calculated from the date of the invitation to airport of departure and the date of landing on the day of return. The price of the trip or stay is calculated on the basis of a number of nights, not days. of days. In accordance with international hotel industry practice, an overnight stay corresponds to the period during which rooms are available between 3:00 p.m. on the day of arrival 12:00 on the day of departure. Due to airline imposed by the airlines, the first and/or last night(s) the first and/or last night(s) may be shorter than the program or tour program or tour shown in this brochure.
Article 18 - Hotels :
In our travels, hotels are classified by stars or categories by local Ministries of Tourism according to standards that may differ may differ from French or international standards. Single rooms, despite the payment of a supplement, are always and smaller than double rooms.
Article 19 - Tours and excursions :
Unless otherwise indicated in the program, meals and/or drinks are not are not included on excursions. Tour stages may be modified to local imperatives, which may make access to planned destinations destinations are temporarily inaccessible. They may be reversed or shifted. However, as far as possible, all visits will be respected as far as possible.
Article 20 - Personal effects :
Valuables and money must be deposited in the hotel safe. hotel safe. Planet-Tours cannot be held responsible for personal items lost or forgotten during travel, transport or stay, and recommends that you do not and recommends that you do not pack valuables in your luggage, nor take take valuables with you.
Article 21 - Formalities :
Administrative and health formalities are listed in the description of the chosen and are indicated for the attention of nationals of European or members of the European Economic Area. An exit permit or visa may be required for certain participants. participants, Planet-Tours cannot be held responsible for any refusal in the event of refusal by the authorities or consulate concerned. Planet-Tours cannot be held responsible for the customer's failure to comply with customer's failure to comply with his or her obligations, particularly in the case denied boarding or fined. Internet users/customers are informed of the formalities to be complied with when on the website of the French Ministry of Foreign Affairs. Foreign Affairs website. Non-EU and EE foreign nationals and parents of minors of minors are required to find out about any special formalities that apply to them. When minors are traveling, their legal representatives their legal representative undertakes to provide Planet-Tours with all the information information required to complete the trip (age on the day of departure, etc.). departure...). In any case, compliance with these formalities and the related costs are the sole responsibility of each traveler. are the sole responsibility of the traveler or his or her guardian. These provisions are applicable regardless of the type of service services ordered on the present site or directly from the reservation reservations.
Important : PANDEMIA
It is the responsibility of the traveler, or his/her legal guardian, to ensure that that he/she complies with all administrative and sanitary entry and health regulations. The agency Planet Tours cannot be held responsible in the event that the rules of the country of destination or return are not respected by the traveler. by the traveller. It is therefore advisable to keep informed, until the last day of the trip the last day of the trip, on the websites of the various governments diplomatiegouv / section: "Advice to travelers", by selecting the country of destination : https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-parpays-destination/ Or the TravelDoc website, which allows you to check the rules applied that apply to your situation: https://www.traveldoc.aero/
Important and mandatory for travel to the United States
Electronic travel authorization system for access to or transportation in the United States as of January 12, 2009. The U.S. Department of Homeland Security has announced the implementation of a new online electronic travel authorization system. implementation of a new online electronic travel authorization system called "ESTA" for access to or transit through the United States by air or sea, mandatory as of January 12 January 2009. Travelers must apply for travel authorization as soon as the trip is planned, and no later than 72 hours before departure. ESTA" website, by filling in the online form equivalent to the green the green card given out at boarding or on board the aircraft. This is subject to an online fee of US Dollars. The electronic travel authorization is individual and concerns all nationals of countries nationals of countries benefiting from the Visa Waiver Program, including children including accompanied or unaccompanied children. It does not guarantee admission the United States at the border crossing, but it does allow passengers to the USA or in transit to board an airline or ship under the airline or shipping company under the Visa Waiver Program. program. Foreign nationals must comply with the various regulations in force regulations in force, depending on their nationality. To find out how the electronic travel authorization system works go to this address i http://esta.cbp.dhs.gov/esta/ We also recommend that you visit the http://www.officetourisme-usa.com:formalites-etats-unis.php
Article 22 - Pre-carriage, post-carriage :
The customer is solely responsible for any pre-carriage and post-carriage are the sole responsibility of the customer. Electronic devices must have their batteries charged before boarding. before boarding. There is no Planet-Tours assistance on departure and arrival of pre- and post and post-tours.
Article 23 - Assignment of contract and costs :
The customer is informed that the transfer of his contract, if it fulfils the conditions conditions of article R.211-7 of the Code du Tourisme, is equivalent to a cancellation generating the costs specified in article 9 above, which may include in particular may include the full cost of tickets already issued.
Article 24 - Insurance :
Insurance for assistance, repatriation, medical expenses and loss of luggage will be covered by the insurance company (ASSUREVER). A Pandemic extension is available. For more details on coverage conditions, please refer to the general and special provisions: https://www.planet-tours.fr/assurance/ Children under the age of 12 (depending on the hotel chosen) sharing a room with room do not benefit from automatic assistance - repatriation repatriation coverage. Parents or guardians must take out comprehensive insurance cover for them: assistance and and repatriation. This option covers them in the same way as adults. and is offered at the rate indicated on the relevant trip program. The customer may take out travel cancellation insurance to cover the risks risks associated with the execution of the services offered in the travel program program, in accordance with the conditions set out on the program or on the online online holiday registration form. Only the insurance company is responsible to the customer for taking out and fulfilling the contract. contract. Planet Tours cannot be held liable in the event of a dispute with the insurance company. with the insurance company. This insurance does not cover the cancellation of the sporting event purchased event, for whatever reason.
Article 25 - Transport :
The times are communicated when the invitation is sent but remain subject to change until the day of departure, the departure times flight may be modified without notice by the airlines. Planet-Tours recommends not planning any commitments the day before the departure on a trip, the day after the day of return. Each company has its own baggage weight policy accepted in hold. Most frequently there is an allowance of 15Kg of baggage per passenger on chartered flights and a baggage allowance of 23Kg per passenger on regular flights (economy class). To the USA the allowance is generally expressed in number of pieces of baggage only one piece recorded per passenger. In the event of a surplus, if authorized, the passenger will have to pay a supplement to the company air, at the airport. In the event of loss or damage to baggage during air transport, it is up to the customer to make a declaration at the arrival airport to from the airport airline. Most frequently, only one piece of cabin baggage is allowed per person. passenger whose total dimensions (circumference) do not exceed 115cm (width + length + height = 115cm) and whose total weight does not exceed 10Kg. This maximum weight and bulk can be modified depending on the type of device. As part of decision 06-1449 of September 29, 2006 relating to strengthening of security measures in air transport, airlines apply respective acceptance measures liquids contained in cabin baggage. In order not to risk the confiscation of these products (non-exhaustive: various gels, shampoos, perfume, syrups, liquids, etc.), we kindly ask you to put them in your hold baggage. Electronic devices must have their charged batteries, under penalty of confiscation. Items covered by the regulations are prohibited in baggage. international IATA on dangerous materials and in particular articles explosive, flammable, corrosive, oxidizing, irritant, toxic or radioactive, compressed gases and objects not authorized by States. It is up to the Internet user to obtain information from the company airline on which he plans to travel in order to learn about its policy regarding unauthorized items in baggage.
Article 26 - Responsibilities :
Planet-Tours shall be exempt from all liability when the non-performance or poor of the travel contract is attributable either to the customer, or the unforeseeable and insurmountable act of a third party unrelated to the provision of the services provided for in the contract, or a case of force majeure. It is reminded that the responsibility of the airlines participating in the trips offered in this brochure, as well as that of their representatives their representatives, agents or employees is limited in the event of damage claims or claims of any kind relating to the air transportation of passengers exclusively as specified in the conditions of carriage shown on the on the passenger's ticket, in compliance with international conventions and/or local conventions and/or local regulations, in particular the Warsaw and/or Montreal convention of Warsaw and/or Montreal, depending on the country in which the the point of departure and the point of destination are located. It is also reminded that Planet-Tours is a tour operator and is not an air carrier. In accordance with article L211-16 of the Code du Tourisme, its liability may be excluded or limited by recourse to the against its service providers or, in particular, carriers, in accordance with carriers, by virtue of international conventions.
PANDEMIA : It is the responsibility of the traveler, or his/her legal guardian, to ensure that he or she complies with all administrative and health travel destination, whether administrative or sanitary. Planet Tours cannot be held responsible in the event that the rules of the destination or return country are not respected by the traveler. We therefore recommend that you keep yourself informed, until the last day of the last day of the trip, on the websites of the various governments diplomatiegouv / section: "Advice to travelers", by selecting the country of destination : https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-parpays-destination/ Or the TravelDoc website, which allows you to check the rules applied that apply to your situation: https://www.traveldoc.aero/
Article 27 - After-sales service - Complaints :
If the customer finds that a service does not meet the contractual specifications contractual specifications, and in order to avoid suffering any inconvenience for the duration of the for the duration of the trip, he/she is invited to immediately contact the local local correspondent. All complaints must be sent as soon as possible to PlanetTours, 30 rue Danton - 92130 Issy-les-Moulineaux, France, by any written means enabling an acknowledgement of receipt to be obtained. to obtain an acknowledgement of receipt, accompanied by all supporting documents. The response time may vary depending on the duration of the company's inquiries service providers concerned. In the absence of a satisfactory response within within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman. and Travel Ombudsman, whose contact details and procedures are available on www.mtv.travel. Referral to the mediator may only be made after Planet-Tours' after-sales service. Both and consumers are free to decide whether or not to follow the ombudsman's advice. the mediator's advice, which remains confidential.
Article 28:
Planet-Tours takes the utmost care to ensure that the services purchased on the http://www.planet-tours.fr website or from the booking service will be reservation service will be carried out in the best possible condition. The Internet user/customer must also take all necessary steps to to enable Planet-Tours to fulfil its obligations, in particular by information and by informing it in writing: by e-mail or by post or by mail (Planet-Tours, 30 rue Danton - 92130 Issy-les-Moulineaux) of any change which could intervene in this information (identities, co-ordinates, etc.). information (identity, contact details, etc.)
Article 29 – Personal data:
The information collected is necessary for our company to process your order. your order and may be transferred to our service providers, including when these are in a country outside the European Union, in order to carry out the services ordered. They are recorded in our customer file, which has been declared to the CNIL and may be used to exercise the right to access, rectify and delete data to our agency (Planet-Tours, 30 rue Danton - 92130 Issy-les-Moulineaux). As this is a strictly personal right, access and right of access and rectification may only be exercised by its holder or by his or her legal representative in the case of a minor or an incapacitated adult. or an incapacitated adult. It may be exercised by registered letter with acknowledgement of receipt. The processing of this data enables the company to manage requests from the execution of contracts entered into on the site. http://www.planet-tours.fr, or the reservations service and to better know the site's Internet users/customers http://www.planet-tours.fr, while ensuring a better commercial relationship with them. Certain information must be provided to PlanetTours; they are marked in very visible ways. If Internet users/customers do not provide this information, their requests cannot be processed. Other information requested is optional. To browse the Site, “temporary cookies” or “session cookies” are placed on Internet users’ computers, to allow them to consult and reserve on the Site. These cookies are destroyed at the end of each visit. Planet-Tours also uses permanent cookies to better understand browsing habits and use of the Site. To deactivate them, Internet users must consult the information specific to their browser allowing them to deactivate cookies. For example, for browsing under Internet Explorer 7, deactivation of cookies is done by clicking in “tools”, “Internet options”, “privacy”, “settings”, then selecting the highest level of “block all cookies”. Cookies ". Planet-Tours informs Internet users that deactivating cookies may have the effect of preventing them from consulting the Site in the future.
Article 30 - Intellectual property :
Internet users are informed that it is forbidden to reproduce, represent or adapt adapt all or part of one or more elements of the site http://www.planet-tours.fr.
Article 31:
Trips organized under the Planet-Tours brand, located in Issy-les-Moulineaux, may not be modified or sold under any other brand or appearance other than those shown on the site or in its brochures. Violators of this rule will be held responsible for their actions and will not be Planet-Tours in the event of a dispute with their participants. participants. Planet-Tours reserves the right to cancel the reservation and to take legal action to take legal action against any person who contravenes these rules.
Article 32 - Proof :
It is expressly agreed that the data contained in Planet-Tours' information systems information systems of Planet-Tours have evidential value with respect to orders, requests, and all other elements relating to the use of the site http://www.planet-tours.fr. They may be validly produced in the same way as any written document. Applicable law: All contracts concluded between Planet-Tours and the Internet user/customer is subject to French law.
GENERAL TERMS AND CONDITIONS OF SALE : Reproduction of articles R211-3 to R211-11 - Article R.211-3 :
Subject to the exclusions provided for in the third and fourth paragraphs of of article L.211-7, all offers and sales of travel services or holidays must be accompanied by appropriate documents which comply with the rules defined by the present section. In the event of the sale of an air ticket or a ticket for travel on a scheduled not accompanied by related services, the seller issues the purchaser with a the seller issues the purchaser with one or more tickets for the entire issued by or under the responsibility of the carrier. In the case of transportation on demand, the name and address of the carrier, on whose behalf the tickets are issued. Separate invoicing of the various elements of a tourist package does not does not exempt the vendor from the obligations imposed on him by the regulatory provisions of this section.
Article R.211-3-1:
The exchange of pre-contractual information or the provision of contractual contractual conditions are made in writing. They may be made by by electronic means under the conditions of validity and exercise set out in articles 1369-1 to 1369-11 of the French Civil Code. The name or company name and address of the seller, together with an indication of his registration provided for in article L.141-3 or, where applicable, the name, address and registration details of the federation or union mentioned in the second paragraph of article R.211-2.
Article R.211-4:
Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other elements constituting the services provided during the trip or stay such that : 1° The destination, means, characteristics and categories of transport used; 2° The mode of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country; 3° The catering services offered; 4° The description of the itinerary when it is a circuit; 5° Administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the agreement on the European Economic Area in the event, in particular, crossing borders as well as their deadlines of accomplishment; 6° Visits, excursions and other services included in the package or possibly available at an additional cost; 7°The minimum or maximum size of the group allowing the realization of the travel or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure. 8° The amount or percentage of the price to be paid as a deposit on conclusion of the contract as well as the payment schedule for the balance. 9° The terms of revision of the prices to be paid as provided for by the contract in application of article R.211-8. 10° Cancellation conditions of a contractual nature. 11° The cancellation conditions defined in articles R.211-9, R.211-10 and R.211-11. 12° Information concerning the optional subscription of a contract insurance covering the consequences of certain cases of cancellation or assistance contract covering certain specific risks, notably repatriation costs in the event of accident or illness. 13° When the contract includes air transport services the information, for each flight section, provided for in articles R.211-17 and R.211-18.
Article R.211-5:
Prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to change it. unless the seller has expressly reserved the right to modify certain to modify certain elements. In this case, the seller must clearly indicate clearly indicate the extent to which this modification may be made, and on which elements. In any event, changes to the prior information must be communicated to the consumer must be communicated to the consumer before the contract is concluded. contract.
Article R.211-6:
The contract concluded between the seller and the buyer must be written, established in duplicate copy of which one is given to the buyer, and signed by both parts. When the contract is concluded electronically, it is made application of articles 1369-1 to 1369-11 of the civil code. The contract must include the following clauses: 1° The name and address of the seller, his guarantor and his insurer as well as as the name and address of the organizer. 2° The destination or destinations of the trip and, in the event of a stay split, the different periods and their dates. 3° The means, characteristics and categories of transport used, the dates and places of return departure. 4° The mode of accommodation, its location, its level of comfort and its main characteristics and its tourist classification under regulations or customs of the host country. 5° The catering services offered. 6° The itinerary when it is a circuit. 7° Visits, excursions or other services included in the total price of the travel or stay. 8° The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of article R.211-8. 9° Indication, if applicable, of royalties or taxes relating to certain services such as landing fees, disembarkation fees or boarding fees at ports and airports, tourist taxes when they are not included in the price of the service(s) provided. 10° The schedule and terms of payment of the price, the last payment made by the buyer cannot be less than 30% of the price of the trip or of the stay must be carried out when submitting documents allowing carry out the trip or stay. 11° The special conditions requested by the buyer and accepted by seller. 12° The terms according to which the buyer can seize the seller of a complaint for non-performance or poor execution of the contract, complaint which must be addressed as soon as possible, by any means allowing to obtain an acknowledgment of receipt from the seller, and, if necessary, report in writing, to the travel organizer and the service provider concerned. 13° The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or the stay is linked to a minimum number of participants, in accordance with the provisions of 7° of article R.211-4. 14° Cancellation conditions of a contractual nature. 15° The cancellation conditions provided for in articles R.211-9, R.211-10 and R.211-11. 16° Details concerning the risks covered and the amount of guarantees under an insurance contract covering the consequences of professional civil liability of the seller. 17° Information concerning the insurance contract covering consequences of certain cases of cancellation subscribed by the buyer (number policy and name of the insurer) as well as those concerning the contract assistance covering certain specific risks, in particular the costs of repatriation in the event of accident or illness, in which case the seller must provide the buyer with a document specifying at least the risks covered and risks excluded. 18° The deadline for informing the seller in the event of transfer of the contract by the buyer. 19° The commitment to provide the buyer, at least ten days before the date scheduled for his departure, the following information: The name, address and telephone number of the local representation of the seller or, failing that, the names, addresses and telephone numbers of local organizations capable of helping the consumer in the event of difficulty or failing that, the call number allowing emergency emergency assistance to be established. contact with the seller. For trips and stays of minors abroad, a number telephone and an address allowing direct contact with the child or the person responsible for their stay on site, 20°The clause of termination and reimbursement without penalties of the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13° of article R.211-4. 21° The commitment to provide the buyer, in due time before the start of the trip or stay, departure and arrival times.
Article R.211-7:
The purchaser may assign his contract to a transferee who meets the same conditions for the trip or stay, as long as this contract has not produced any has no effect. Unless otherwise stipulated, the assignor must inform the seller of his decision by any of its decision by any means capable of producing an acknowledgement of receipt no later than seven days before the start of the trip. In the cruise, this period is extended to fifteen days. This transfer is not subject to prior authorization by the seller.
Article R.211-8:
When the contract includes an express possibility of price revision, within the limits the limits set out in article L.211-12, it must specify the precise terms and for calculating price variations, both upwards and downwards, including the amount of transport costs and related taxes, the currency or currencies currencies that may affect the price of the trip or stay, the proportion of the price the part of the price to which the variation applies, the exchange rate of the currency or currencies currency or currencies used as a reference when establishing the contract price. in the contract.
Article R.211-9:
When, prior to the buyer's departure, the seller is obliged to make to make a change to one of the essential elements of the contract, such as a such as a significant price increase, and where the seller fails to comply with the obligation mentioned in 13° of article R.211-4, the buyer may, without prejudice to any prejudice any claims for damages that may have been suffered, and after having been informed of this by the seller by any means enabling to obtain an acknowledgement of receipt: - either cancel the contract and obtain immediate reimbursement without penalty - Either accept the modification or substitution proposed by the seller an amendment to the contract specifying the modifications made is then signed by the parties. is then signed by the parties; any price reduction is deducted from any sums deducted from any sums still owed by the purchaser and, if payment already payment already made by the buyer exceeds the price of the modified If the payment already made exceeds the price of the modified service, the excess must be refunded before the departure date.
Article R.211-10:
In the case provided for in article L.211-14, when, before the buyer's departure, the seller cancels the trip or holiday, he must inform the purchaser by any means means of obtaining acknowledgement of receipt; the purchaser, without prejudice the buyer, without prejudice to any claims for compensation for any damage suffered, immediate reimbursement, without penalty, of any sums paid by the purchaser. of the sums paid; in this case, the buyer receives compensation at least at least equal to the penalty that would have been incurred if the cancellation had occurred had the cancellation occurred on that date. The provisions of this article shall in no way prevent the conclusion of an the conclusion of an amicable agreement for the acceptance, by the acceptance by the purchaser of a substitute trip or stay proposed by the seller.
Article R.211-11:
When, after the buyer's departure, the seller is unable to provide a unable to provide a preponderant part of the services provided for in the contract contract, representing a significant percentage of the price paid by the buyer the buyer, the seller must immediately take the following steps the following measures, without prejudice to any claims for damages damages: - either offer services to replace the services provided by bearing any additional costs and, if the services accepted by the purchaser are services accepted by the purchaser are of inferior quality, the seller If the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer for the difference in price upon his return. - If the seller is unable to offer a replacement service, or if the buyer refused by the purchaser for valid reasons, supply the purchaser the purchaser, at no extra cost, with transport tickets to ensure equivalent conditions to the place of departure or to another place of departure or to another place accepted by both parties. The provisions of this article shall apply in the event of failure to comply with the the obligation stipulated in 13° of article R.211-4.