These General Terms and Conditions of Sale come into effect as soon as they are published on the website. The sports travel services offered by the website www.planet-tours.fr and, more generally, by the Planet Tours agency are organized and/or sold by SARL Planet Tours (under the name Planet Tours Marathons) with a capital of €7,500, registered in Nanterre under RCS: B 502 655 731 with Siret: 50265573100011.
Its registered office is located at 30 rue Danton, 92130 Issy les Moulineaux, France, and it is registered with Atout France under number IM 092210004. Planet Tours’ professional civil liability is insured by HISCOX under contract number HA RCP0330220. Financial guarantees are provided by APST, whose head office is located at 15 avenue Carnot, 75017 Paris.
The purchase of trips and stays offered by Planet-Tours on this Website or in its brochures implies the customer’s prior acceptance of these special terms and conditions of sale and unreserved acceptance of all their provisions, on their own behalf and on behalf of the participants registered for the same marathon trip.
The preliminary information required by Articles L211-8 and R211-4 of the French Tourism Code consists of these Terms and Conditions, all the information contained on this website and in the brochures, programs, letters, emails, and written documents distributed by Planet-Tours. In accordance with Articles L211-9 and R211-5 of the French Tourism Code, Planet-Tours expressly reserves the right to modify any element of its preliminary offer in the context of managing available capacity (prices, accommodation, dates, destinations, seats on air or other transport, etc.).
Errors may affect certain descriptions of trips or stays, or certain information contained on the website, downloadable PDF programs, and prices. Errata are dated and brought to the customer’s attention before the contract is concluded. In particular, in the event of an obvious error in the published price, such as a price that is derisory in comparison with the average prices observed for the same product during the same period, the customer is informed that the contract is deemed void and that they will be refunded their deposit or the total price paid without compensation, regardless of when Planet-Tours notices the error, unless the customer accepts the new actual price communicated by the Planet-Tours agency.
In accordance with Article R211-6 of the French Tourism Code, registration for one of the trips and stays offered on the website can be made either online by completing the form for the desired trip, or by mail using the form signed by the customer. Registration will only be taken into account upon receipt of the signed form or the deposit payment form by check made payable to Planet Tours, upon request for bank details from the Planet Tours agency, by bank transfer, or by credit card (Visa or Mastercard).
The travel contract is deemed to have been concluded when:
The customer must pay the deposit for the chosen trip, which will have been communicated to them during the booking process. The schedule and payment of the balance of the trip price are made according to the calendar appearing in the description of the chosen trip. In the absence of payment within the specified period and without a reminder from the Planet-Tours agency, the contract will be deemed terminated by the customer, who will apply Article 9 relating to cancellation fees.
When registration is made less than thirty days before departure, the customer pays the full price of the trip. In accordance with CNIL recommendation No. 03-034 of June 19, 2003, when paying by credit card, the credit card number entered on the order form will not be stored for longer than is necessary to complete the transaction, unless the customer has given their prior consent.
When the contract is concluded subject to the condition precedent of a minimum number of participants as mentioned in the details of the respective programs for each trip, this number is 15 registrants. Planet-Tours will inform the customer of the cancellation of the trip at least twenty-one days before the departure date.
Planet-Tours draws runners’ attention to the physical fitness required to participate in a marathon, and to the marathon organizers’ requirement that participants undergo a medical examination prior to travel to certify their fitness. PlanetTours cannot be held responsible in any way for whether or not this precaution is taken, which remains the responsibility and expense of the tour operator. The minimum age for participating in the marathon is 18.
Certain political events (including wars and civil unrest) or natural disasters (including earthquakes, tsunamis, cyclones, hurricanes, etc.) may occur after the brochure has been published. Planet-Tours reserves the right to legitimately refuse a booking for a destination where such an event has occurred, without this refusal being contested or giving rise to any liability on the part of Planet-Tours.
In the event of cancellation, ancillary costs or costs not included in the package, such as race number fees, insurance premiums, administrative fees, and visa fees (where applicable), are non-refundable. Furthermore, when cancellation is initiated by the customer, cancellation fees will be charged as specified in the chosen travel program.
If the customer fails to show up at the departure point or at the first service at the times and locations mentioned in their travel itinerary, or if the customer is unable to participate in the trip because they do not have the necessary travel documents (including passport, visa, vaccination certificate if required), the trip will not be refunded under any circumstances.
Cancellation fees may be covered by taking out specific cancellation insurance when the customer registers. Planet Tours will record this on the day of receipt of the cancellation request, which must be sent to us in writing with proof of receipt. Planet Tours will then report the claim to the insurer after we have received notification of the cancellation of participation in the trip. The insurer will be the only one able to determine whether the cause of the cancellation is covered by the insurance. Cancellation of participation in the trip must be sent to us in writing, with proof of receipt, and the cancellation will be recorded on the date of receipt of this written notification.
Any changes to the travel contract requested by the customer will be processed subject to availability and will result in the payment of the price of additional services and/or the cost of changes to the transport services requested by the customer.
If Planet-Tours were to cancel the travel contract outright, it would be required to notify the customer in writing, by means of a document providing proof of receipt, and to reimburse the customer for the sums paid for the trip, as well as compensation equal to what the customer would have had to pay if the cancellation had been their fault, according to the scale applicable to the canceled trip.
In any event, the customer shall not be entitled to any compensation if the cancellation of the trip is imposed by circumstances of force majeure within the meaning of Article L211-6 of the French Tourism Code and French case law. Similarly, the customer shall not be entitled to any compensation if the cancellation occurs due to an insufficient number of participants no later than 21 days before the departure date.
If Planet-Tours were to cancel the travel contract outright, it would be required to notify the customer in writing, by means of a letter with acknowledgment of receipt, and to reimburse the customer for the sums paid for the trip, as well as compensation equal to what the customer would have had to pay if the cancellation had been their fault, according to the scale applicable to the canceled trip.
In any event, the customer shall not be entitled to any compensation if the cancellation of the trip is imposed by circumstances of force majeure within the meaning of Article L211-6 of the French Tourism Code and French case law. Similarly, the customer shall not be entitled to any compensation if the cancellation occurs due to an insufficient number of participants no later than 21 days before the departure date.
If, prior to departure, Planet-Tours is required to modify one of the essential elements of the contract as a result of an external event beyond its control, it shall inform the customer as soon as possible in writing, requesting acknowledgment of receipt. The customer may then either terminate the contract or accept the proposed change. If the customer chooses to terminate the contract, they may request a refund of the sums paid. In both cases (cancellation or acceptance of the change), the customer must inform Planet-Tours as soon as possible after receiving the aforementioned notification. If no response is received by any means providing proof of receipt within this time frame, the customer will be deemed to have accepted the proposed change. An amendment specifying the change(s) made will then be signed by both parties.
The race or registration for the race reserved by the customer does not constitute a tourist service within the meaning of Articles L211-1 and L211-2 of the Tourism Code and is not an integral part of the tourist packages offered by Planet-Tour on its website and in its brochure. Accredited by the race organizer, it has granted the right to market the registration or race number.
Consequently, Planet-Tours cannot be held liable for any event, disruption, accident, interruption, or their consequences occurring before, during, or as a result of the race, including its cancellation and consequences, by the organizer or any third party. Registration for the race, formalized by the race number assigned to the customer, is non-transferable and cannot be changed after the numbers have been assigned. The race number is non-refundable, non-transferable, and non-assignable once the runner has registered. The customer is informed that the allocation of their race number will be automatically canceled if they cancel their trip at the same time, and that the cancellation fee for registering for the race is 100% of the price of the race number.
It is the customer’s responsibility to assess, prior to concluding the contract, whether the price is acceptable to them and whether they accept the principle of a fixed price. Any interruption of the trip or stay by the customer and/or waiver of certain services included in the package or paid for in addition to the package will not give rise to any refund or credit, even partial.
“Paid activities” are activities offered and organized by service providers that are not affiliated with Planet-Tours. These activities, which are freely chosen by the customer, are subject to the terms and conditions of sale of the said service providers. Information on the existence of these services provided by Planet-Tours is given for information purposes only and Planet-Tours cannot be held liable in any way for their poor execution or non-execution.
The prices specified in the contract are not subject to revision except in the following cases, either upward or downward:
The duration of the trip is calculated from the date of arrival at the departure airport to the date of landing on the day of return. The price of the trip or stay is calculated based on the number of nights, not days.
One night’s accommodation, in accordance with international hotel practice, corresponds to the period during which rooms are available between 3:00 p.m. on the day of arrival and 12:00 p.m. on the day of departure. Due to the transport schedules imposed by airlines, the first and/or last night(s) may be shorter than the program or tour described in this brochure.
In our trips, hotels are classified by stars or categories by local tourism ministries according to standards that may differ from French or international standards. Single rooms, despite the payment of a supplement, are always less well located and smaller than double rooms.
Unless otherwise stated in the program, meals and/or drinks are not included during excursions. The stages of the tour may be modified depending on local circumstances that make planned destinations temporarily inaccessible. They may be reversed or postponed. However, all visits will be completed as far as possible.
Valuables and money must be deposited in the hotel safe. Planet-Tours is not responsible for personal items misplaced, lost, or forgotten during the trip, transportation, or stays, and recommends that you do not put valuables in your luggage or carry valuables with you.
Administrative and health formalities are listed in the description of the chosen trip and are indicated for the attention of European nationals or members of a country in the European Economic Area. An authorization to leave the country or a visa may be required for certain participants. Planet-Tours cannot be held responsible in the event of refusal by the authorities or consulate concerned.
Planet-Tours cannot be held liable for the customer’s failure to comply with their obligations, particularly in the event that they are denied boarding or required to pay a fine. Internet users/customers are informed of the formalities to be observed when crossing borders on the website of the Ministry of Foreign Affairs. Non-EU and non-EEA nationals and parents of minor children are required to find out about the specific formalities that apply to them. When minors are traveling, their legal representative undertakes to provide Planet-Tours with all the information necessary for the trip (age on the day of departure, etc.).
In any event, compliance with these formalities and the associated costs are the sole responsibility of each traveler, or their legal guardian. These provisions apply regardless of the type of services ordered on this website or directly from the reservation services.
It is the responsibility of the traveler, or their legal guardian, to ensure that they comply with the rules for entering the destination country, both in terms of administrative and health requirements. Planet Tours cannot be held responsible if the traveler fails to comply with the rules of the destination country or country of return. It is therefore recommended that travelers stay informed until the last day of their trip by visiting the websites of the various governments concerned, the diplomatiegouv website/section: “Travel advice,” and selecting the destination country:
https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-parpays-destination/
Alternatively, the TravelDoc website allows you to check the rules that apply to your situation: https://www.traveldoc.aero/
Electronic System for Travel Authorization for entry into or transit through the United States mandatory as of January 12, 2009. The U.S. Department of Homeland Security has announced the implementation of a new electronic travel authorization system called “ESTA” for access or transit to the United States by air or sea, mandatory as of January 12, 2009.
The travel authorization request must be made by the traveler as soon as the trip is planned and no later than 72 hours before departure, via the ESTA website, by completing the online form, which is equivalent to the green card issued upon boarding or on board the aircraft. This form must be paid for online in US dollars.
The Electronic System for Travel Authorization is individual and applies to all nationals of countries participating in the Visa Waiver Program, including children, whether accompanied or unaccompanied. It does not guarantee admission to the United States at the border, but allows passengers traveling to or transiting through the United States to board an airline or ship under the Visa Waiver Program.
Foreign nationals must comply with the various regulations in force, depending on their nationality. To find out how the electronic travel authorization system works, visit this website: https://esta.cbp.dhs.gov/esta/
We also recommend that you visit the website https://www.officetourisme-usa.com:formalites-etats-unis.php
Pre- and post-transportation arranged solely at the customer’s initiative are, in all cases, the customer’s sole responsibility. Electronic devices must have their batteries charged before boarding. Planet-Tours does not provide assistance for pre- and post-transportation departures and arrivals.
The customer is informed that the transfer of their contract, if it meets the conditions of Article R.211-7 of the Tourism Code, is equivalent to a cancellation generating the costs provided for in Article 9 above, which may include, in particular, the full cost of airline tickets already issued.
Insurance covering assistance, repatriation, medical expenses, and loss of luggage will be provided by the insurance company (ASSUREVER). A pandemic extension is available. For more details on the terms and conditions of coverage, please refer to the general and special provisions: https://www.planet-tours.fr/assurance/
Children under the age of 12 (in relation to the chosen hotel) sharing their parents’ room are not automatically covered by ASSUREVER for assistance and repatriation. Parents or guardians must take out comprehensive insurance for them, covering assistance and repatriation. This option provides the same cover as for adults and is available at the rate indicated in the relevant travel program.
The customer may take out travel cancellation insurance covering the risks associated with the performance of the services offered in the itinerary for this trip and in accordance with the terms and conditions set out in the insurance policy or on the online trip registration form. The insurance company is solely responsible to the customer for the subscription and performance of the contract. Planet Tours cannot be held liable in the event of a dispute with the insurance company.
This insurance does not cover the cancellation of the sporting event purchased separately, regardless of the reason.
Schedules are provided when the invitation is sent out but are subject to change until the day of departure, as flight schedules may be changed without notice by airlines. Planet-Tours recommends that you do not make any commitments the day before departure or the day after your return.
Each airline has its own policy regarding the weight of baggage accepted in the hold. Most often, there is a baggage allowance of 15 kg per passenger on charter flights and 23 kg per passenger on scheduled flights (economy class). For flights to the USA, the allowance is generally expressed as a number of bags, with one piece of checked baggage per passenger. In the event of excess baggage, if permitted, the passenger will be required to pay a surcharge to the airline at the airport.
In the event of loss or damage to baggage during air transport, it is the customer’s responsibility to report this to the airline at the airport of arrival. In most cases, only one piece of cabin baggage is allowed per passenger, with total dimensions (circumference) not exceeding 115 cm (width + length + height = 115 cm) and total weight not exceeding 10 kg. These maximum weight and size limits may vary depending on the type of aircraft.
Under Decision 06-1449 of September 29, 2006, on strengthening air transport security measures, airlines apply measures regarding the acceptance of liquids in carry-on baggage. To avoid the risk of these items being confiscated (including, but not limited to: various gels, shampoos, perfumes, syrups, liquids, etc.), please place them in your checked baggage. Electronic devices must have their batteries charged, otherwise they may be confiscated.
Items covered by IATA international regulations on dangerous goods are prohibited in baggage, including explosive, flammable, corrosive, oxidizing, irritant, toxic, or radioactive items, compressed gases, and items not authorized by the States. It is the responsibility of the user to check with the airline on which they plan to travel in order to familiarize themselves with its policy on items that are not permitted in baggage.
Planet-Tours shall be exempt from any liability where the non-performance or poor performance of the travel contract is attributable either to the customer, or to the unforeseeable and insurmountable actions of a third party not involved in the provision of the services specified in the contract, or to a case of force majeure.
It is hereby reiterated that the liability of the airlines participating in the trips offered in this brochure, as well as that of their representatives, agents, or employees is limited in the event of damages, complaints, or claims of any kind relating to the air transport of passengers, exclusively as specified in the conditions of carriage appearing on the passenger ticket, in accordance with the international conventions in force and/or local regulations, and in particular the Warsaw and/or Montreal Conventions, depending on the countries in which the point of departure and the point of destination of the air transport are located.
It should also be noted that Planet-Tours is a travel organizer and not an air carrier. In accordance with Article L211-16 of the French Tourism Code, its liability may be excluded or limited by recourse to its service providers or, in particular, carriers, under international conventions.
PANDEMIE : Il est de la responsabilité du voyageur, ou de son tuteur légal, de s’assurer qu’il respecte bien les règles d’entrée sur le territoire de destination du voyage, que ce soit sur le plan administratif comme sanitaire. L’agence Planet Tours ne pourra être tenue pour responsable dans le cas où les règles du pays de destination ou de retour ne seraient pas respectées par le voyageur. Il est donc recommandé de se tenir informé, jusqu’au jours du dernier jour du voyage, sur les sites des différents gouvernements concernés, le site diplomatiegouv / rubrique : « Conseils aux voyageurs », en sélectionnant le pays de destination : https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-parpays-destination/
Alternatively, the TravelDoc website allows you to check the rules that apply to your situation: https://www.traveldoc.aero/
Lorsque le client constate qu’une prestation ne répond pas aux spécifications contractuelles, et afin de ne pas en subir les inconvénients pendant toute la durée du voyage, il est invité à saisir sans délai le prestataire ou correspondant local.
When the customer finds that a service does not meet the contractual specifications, and in order to avoid inconvenience throughout the trip, they are invited to contact the service provider or local representative without delay.
When the customer finds that a service does not meet the contractual specifications, and in order to avoid inconvenience throughout the trip, they are invited to contact the service provider or local representative without delay.
Planet-Tours takes the utmost care to ensure that the services purchased on the website https://www.planet-tours.fr or through the reservation service are provided in the best possible conditions.
The internet user/customer must also take all necessary steps to enable Planet-Tours to fulfill its obligations, in particular by providing it with accurate information and notifying it in writing: by email or by post (Planet-Tours, 30 rue Danton – 92130 Issy-les-Moulineaux) of any changes that may occur in this information (identity, contact details, etc.).
The information collected is necessary for our company to process your order and may be transferred to our service providers, including those located in countries outside the European Union, in order to enable the services ordered to be performed. It is stored in our customer database, which has been declared to the CNIL (French Data Protection Authority), and you may exercise your right to access, rectify, and delete this information by contacting our agency (Planet-Tours, 30 rue Danton – 92130 Issy-les-Moulineaux). As this is a strictly personal right, the right of access and rectification may only be exercised by the holder of the data, who must provide proof of identity, or by their legal representative in the case of a minor or an adult who is legally incapacitated. This right shall be exercised by registered letter with acknowledgment of receipt.
The processing of this data enables it to manage requests from Internet users/customers, ensure the execution of contracts entered into on the https://www.planet-tours.fr website or the reservations service, and gain a better understanding of Internet users/customers of the https://www.planet-tours.fr website, while ensuring a better commercial relationship with them.
Certain information must be provided to PlanetTours; this is clearly indicated. If this information is not provided by users/customers, their requests cannot be processed. Other information requested is optional.
To browse the Website, “temporary cookies” or “session cookies” are placed on users’ computers to enable them to view and make reservations on the Website. These cookies are deleted at the end of each visit. Planet-Tours also uses permanent cookies to better understand users’ browsing and usage habits on the Website. To disable them, users must consult the information specific to their browser that allows them to disable cookies.
For example, to disable cookies in Internet Explorer 7, click on “Tools,” “Internet Options,” “Privacy,” “Settings,” and then select the highest level of “Block all cookies.” Planet-Tours informs users that disabling cookies may prevent them from viewing the Site in the future.
Internet users are informed that it is prohibited to reproduce, represent, or adapt all or part of one or more elements of the https://www.planet-tours.fr.
Trips organized under the Planet-Tours brand, based in Issy-les-Moulineaux, cannot be modified or sold under any other brand or in any form other than those appearing on the website or in its brochures. Violators will be held personally liable and will not be able to take action against Planet-Tours in the event of a dispute with their participants. Planet-Tours reserves the right to cancel the reservation and take legal action against anyone who circumvents these rules.
It is expressly agreed that the data contained in Planet-Tours’ information systems shall be considered as proof of orders, requests, and all other elements relating to the use of the https://www.planet-tours.fr website. They may be validly produced as evidence in the same way as any written documents. Applicable law: Any contract concluded between Planet-Tours and
the internet user/customer is subject to French law.
Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, any offer and sale of travel or vacation services shall give rise to the provision of appropriate documents that comply with the rules defined in this section.
In the event of the sale of air tickets or tickets for regular transport services not accompanied by services related to such transport, the seller shall issue the purchaser with one or more tickets for the entire journey, issued by the carrier or under its responsibility.
In the case of transport on demand, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. Separate billing for the various elements of a single tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
The exchange of pre-contractual information or the provision of contractual terms and conditions shall be carried out in writing. This may be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and address of the seller shall be mentioned, as well as their registration in the register provided for in Article L.141-3(a) or, where applicable, the name, address, and registration details of the federation or union mentioned in the second paragraph of Article R.211-2.
Prior to concluding the contract, the seller must provide the consumer with information on prices, dates, and other elements constituting the services provided during the trip or stay, such as:
The preliminary information provided to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements thereof. In this case, the seller must clearly indicate the extent to which this modification may occur and which elements are affected. In any event, modifications to the preliminary information must be communicated to the consumer before the contract is concluded.
The contract between the seller and the buyer must be in writing, drawn up in duplicate, one copy of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:
The buyer may transfer their contract to a transferee who meets the same conditions as them for taking the trip or stay, provided that the contract has not yet taken effect.
Unless otherwise stipulated in favor of the transferor, the latter is required to inform the seller of their decision by any means that provides proof of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.
Unless otherwise stipulated in favor of the transferor, the latter is required to inform the seller of their decision by any means that provides proof of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.
When, prior to the buyer’s departure, the seller is forced to make a change to one of the essential elements of the contract, such as a significant price increase, and when the seller fails to comply with the obligation to provide information mentioned in Article R.211-4(13), the buyer may, without prejudice to any claims for compensation for damages that may have been suffered, and after having been informed by the seller by any means that provides proof of receipt:
In the case provided for in Article L.211-14, when, prior to the buyer’s departure, the seller cancels the trip or stay, they must inform the buyer by any means that provides proof of receipt; the buyer, without prejudice to any claims for compensation for damages that may have been incurred, shall obtain from the seller an immediate refund, without penalty, of the sums paid; in this case, the buyer shall receive compensation at least equal to the penalty they would have incurred if the cancellation had been made by them on that date. The provisions of this article shall in no way prevent the conclusion of an amicable agreement whereby the buyer accepts a substitute trip or stay proposed by the seller.
When, after the buyer’s departure, the seller finds itself unable to provide a significant portion of the services specified in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to any claims for compensation for damages that may have been incurred:
